40+ questions and observations to make during every tour. Print and bring this with you.
Last updated: March 2026
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Pro tip
After your first scheduled tour, try to drop by unannounced during a meal or in the evening. What you see will often be more revealing than the prepared tour.
First Impressions
Residents
Staff Questions
Care and Services
Meals and Nutrition
Rooms and Privacy
Costs and Contracts
Family and References
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What questions should I ask when touring a board and care home?+
Key questions: How many years have you been operating? What is your staff-to-resident ratio? Are night staff awake or on call? Do you accept Medi-Cal? What happens if care needs increase?
What should I bring to a board and care home tour?+
Bring this checklist (printed), a notepad, your loved one's medical summary, a list of current medications, and a camera. Take notes immediately after leaving.
How long should a board and care home tour take?+
Plan for 45 minutes to 1.5 hours. A rushed tour is a red flag — a good operator will want you to see everything.
Should I bring my loved one to the tour?+
It depends on their cognitive state. For mild dementia, a brief visit helps gauge comfort. For severe dementia, a long tour may be distressing. Do a parent tour first and bring them only to top choices.
Can I visit a board and care home unannounced?+
After your initial scheduled tour, yes. A good operator will welcome unannounced visits. Resistance to unannounced visits is a red flag.